Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions.

Third Brigade Expands Partner Program to Address Service Providers
Program combines host IDS/IPS with highly flexible business terms.

Customer Lifetime Value - The Key To Maximizing Your Profits!
The greatest asset to your business is your Customer, specifically, your Customer Lifetime Value.In my many years in Sales and Marketing, I've met many CEOs and business owners who don't have much clue as to what Customer Lifetime Value is, much less its importance and the impact it has on their bottomline.

Telesoft Publishes White Paper: Avoid The Top Five Telecom Expense Management Pitfalls
Paper Highlights Methods for Enterprises to Decrease Telecom Spending and Increase Available IT Investment Funds to Impact the Bottom Line